Real Estate Agents Authority
New Zealand's real estate industry is regulated by the REAA. You can find out more about the REAA here
The REAA provide buyers and sellers with guides to help you understand the legally binding real estate agreements.
Read the Agency Agreement Approved guide here
Read the Sale and Purchase Agreement Approved guide here
REAA Client Care Rules
The Code of Professional Conduct and Client Care sets out the standard of professional conduct and client care required of agents, branch managers and salespersons.
A copy of the code is available for download here
Summit has an established customer complaint procedure designed to provide a simple and personalised process for resolving issues in the event that the service provided by our agency or salesperson licensee does not meet expectations of clients and customers.
We invite you in the first instance to make contact with a Summit Manager as set out in the attached schedule; however you do not have to use Summit's 'Complaints & Dispute Resolution Procedures'. You can make a complaint to the Real Estate Agents Authority at any time even if you choose to also use our in house procedures.
Click here for a copy of Summit's Complaints & Dispute Resolution Procedures
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